Frequently asked questions
What do I need to access the webinar?
Access to the webinars requires connection to the Internet and either a computer, smartphone, iPad, or mobile device.
Are there any apps/ software I need to download to access the webinar?
No, there are no apps or software programs that need to be downloaded in order to access the webinar sessions. To watch the webinar sessions, please use the most recent version of one of the following browsers: Chrome, Firefox, Safari, and Edge. Internet Explorer is not supported.
Can I watch the webinar on an iPad or Mobile device?
Yes, the webinar sessions can be accessed by both iPad and mobile devices.
Do I need to mute myself on the webinar?
No, you don’t need to mute yourself during the webinar sessions. Audience members are able to watch, listen, and can send questions in the chat, however they cannot join the session with their video and audio.
Will I be on camera during the webinar?
No, access to video and audio during the webinar session is not permitted.
I am experiencing technical difficulties and my webinar won’t load. What do I do?
If you are experiencing technical difficulties accessing the webinar session, first try reloading the page. The issues you are experiencing may be web browser related and we ask if you can please also try reloading the webinar session using a different browser. If the issue continues to persist, please reach out to our support team using our contact form.
The sound is breaking up. What should I do?
If you find that the sound is breaking up, ensure that you have a stable internet connection. There are no special requirements, as far as internet bandwidth, to watch and listen to our webinar sessions, other than a stable Internet connection. If the problem persists, please reach out to our support team using our contact form.
Can I ask questions during the webinar?
Yes, you can ask and send questions to the presenting dietitian as well as chat with fellow audience members using the live chat on the webinar viewing page.
Can I chat with other attendees during the webinar?
Yes, you can chat with fellow audience members as well as send questions to the presenting dietitian using the live chat on the webinar viewing page.
Can I get a copy of the slides being used in the webinar?
Unfortunately, copies of the slides used during the webinars are not permitted for circulation. You can however access the recording of the webinar session, as well as other resources and links.